Fundamentals of Government Performance Management
Overview
Fundamentals of Government Performance Management helps public servants design better policies and services, manage resources responsibly and deliver measurable results for citizens. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Government Performance Management.
- Describe service design and customer happiness.
- Carry out routine tasks related to performance measurement and excellence models safely and correctly.
- Recognise early warning signs in public finance and procurement and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Government leaders and managers
- Policy and strategy staff
- Service delivery and customer teams
- Municipal and regulatory staff
Daily outline
- Day 1Introduction to Government Performance Management: concepts, terminology and standards
- Day 2Service design and customer happiness
- Day 3Performance measurement and excellence models
- Day 4Public finance and procurement
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 24–28 January 2027 | DOHDoha | $4,500 | Register |
| 5–9 July 2027 | MADMadrid | $4,500 | Register |
| 18–22 October 2027 | WEB Online | $2,500 | Register |
| 27–31 March 2028 | LONLondon | $4,500 | Register |
| 10–14 September 2028 | JEDJeddah | $4,500 | Register |
| 18–22 December 2028 | WEB Online | $2,500 | Register |
| 17–21 June 2029 | CAICairo | $4,500 | Register |
| 24–28 September 2029 | WEB Online | $2,500 | Register |
| 16–20 December 2029 | RUHRiyadh | $4,500 | Register |
| 12–16 May 2030 | DOHDoha | $4,500 | Register |
| 12–16 August 2030 | WEB Online | $2,500 | Register |
| 17–21 November 2030 | JEDJeddah | $4,500 | Register |
The Government Performance Management series
Frequently asked questions
How much does Fundamentals of Government Performance Management cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Doha, Madrid, London, Jeddah, Cairo and Riyadh, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.