Customer Satisfaction Measurement: Comprehensive Professional Program
Overview
Customer Satisfaction Measurement: Comprehensive Professional Program makes management systems practical: fewer documents for their own sake, more control over what actually affects quality. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master Customer Satisfaction Measurement from fundamentals to advanced practice.
- Apply nonconformity and corrective action, internal audit planning and execution and management review and improvement in integrated case studies.
- Design an improvement program covering ISO high-level structure and requirements and process approach and risk-based thinking.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Quality managers and engineers
- Management system coordinators
- Internal auditors
- Laboratory and production supervisors
Daily outline
- Day 1Introduction to Customer Satisfaction Measurement: concepts, terminology and standards
- Day 2Nonconformity and corrective action
- Day 3Internal audit planning and execution
- Day 4Management review and improvement
- Day 5Integration with HSE and energy systems
- Day 6ISO high-level structure and requirements
- Day 7Process approach and risk-based thinking
- Day 8Documented information and control
- Day 9Measurement, analysis and statistics
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 3–14 January 2027 | MCTMuscat | $8,500 | Register |
| 5–9 April 2027 | WEB Online | $4,500 | Register |
| 11–22 July 2027 | DOHDoha | $8,500 | Register |
| 24–28 January 2028 | WEB Online | $4,500 | Register |
| 17–28 April 2028 | DXBDubai | $8,500 | Register |
| 8–19 October 2028 | JEDJeddah | $8,500 | Register |
| 19 February – 2 March 2029 | LONLondon | $8,500 | Register |
| 12–23 August 2029 | JEDJeddah | $8,500 | Register |
| 5–9 November 2029 | WEB Online | $4,500 | Register |
| 11–22 February 2030 | DXBDubai | $8,500 | Register |
| 27–31 May 2030 | WEB Online | $4,500 | Register |
| 4–15 August 2030 | RUHRiyadh | $8,500 | Register |
The Customer Satisfaction Measurement series
Frequently asked questions
How much does Customer Satisfaction Measurement: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in Muscat, Doha, Dubai, Jeddah, London and Riyadh, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.