Advanced Customer Satisfaction Measurement
Overview
Advanced Customer Satisfaction Measurement makes management systems practical: fewer documents for their own sake, more control over what actually affects quality. It is aimed at experienced practitioners who want to analyse complex cases, optimise performance and lead improvements.
What you will be able to do
- Analyse complex problems in Customer Satisfaction Measurement using structured methods.
- Optimise results through integration with HSE and energy systems.
- Evaluate ISO high-level structure and requirements and justify decisions with data and standards.
- Lead improvement projects on process approach and risk-based thinking.
- Coach colleagues and turn good practice into written procedures.
Who should attend
- Experienced practitioners with three or more years in the field
- Quality managers and engineers
- Management system coordinators
- Internal auditors
- Laboratory and production supervisors
Daily outline
- Day 1Advanced review and current challenges in Customer Satisfaction Measurement
- Day 2Integration with HSE and energy systems
- Day 3ISO high-level structure and requirements
- Day 4Process approach and risk-based thinking
- Day 5Complex case studies, workshop and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 15–19 February 2027 | LONLondon | $4,500 | Register |
| 3–7 May 2027 | WEB Online | $2,500 | Register |
| 8–12 August 2027 | MCTMuscat | $4,500 | Register |
| 7–11 February 2028 | WEB Online | $2,500 | Register |
| 14–18 May 2028 | CAICairo | $4,500 | Register |
| 12–16 November 2028 | JEDJeddah | $4,500 | Register |
| 7–11 January 2029 | RUHRiyadh | $4,500 | Register |
| 8–12 July 2029 | MCTMuscat | $4,500 | Register |
| 15–19 October 2029 | WEB Online | $2,500 | Register |
| 24–28 March 2030 | RUHRiyadh | $4,500 | Register |
| 1–5 September 2030 | JEDJeddah | $4,500 | Register |
| 23–27 December 2030 | WEB Online | $2,500 | Register |
The Customer Satisfaction Measurement series
Frequently asked questions
How much does Advanced Customer Satisfaction Measurement cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Muscat, Cairo, Jeddah and Riyadh, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.