Fundamentals of Patient Experience
Overview
Fundamentals of Patient Experience helps healthcare leaders and staff improve quality, safety and efficiency across clinical and support services. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Patient Experience.
- Describe finance, resources and cost control.
- Carry out routine tasks related to staff leadership and communication safely and correctly.
- Recognise early warning signs in measuring outcomes and experience and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Hospital and clinic managers
- Quality and patient safety officers
- Nursing and allied health leaders
- Healthcare administrators
Daily outline
- Day 1Introduction to Patient Experience: concepts, terminology and standards
- Day 2Finance, resources and cost control
- Day 3Staff leadership and communication
- Day 4Measuring outcomes and experience
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 28 June – 2 July 2027 | DXBDubai | $4,500 | Register |
| 20–24 September 2027 | WEB Online | $2,500 | Register |
| 12–16 December 2027 | MCTMuscat | $4,500 | Register |
| 25–29 June 2028 | RUHRiyadh | $4,500 | Register |
| 18–22 September 2028 | WEB Online | $2,500 | Register |
| 11–15 December 2028 | MADMadrid | $4,500 | Register |
| 12–16 February 2029 | LONLondon | $4,500 | Register |
| 7–11 May 2029 | WEB Online | $2,500 | Register |
| 19–23 August 2029 | CAICairo | $4,500 | Register |
| 3–7 March 2030 | DOHDoha | $4,500 | Register |
| 2–6 September 2030 | LONLondon | $4,500 | Register |
| 16–20 December 2030 | WEB Online | $2,500 | Register |
The Patient Experience series
Frequently asked questions
How much does Fundamentals of Patient Experience cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Dubai, Muscat, Riyadh, Madrid, London, Cairo and Doha, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.