Fundamentals of Soft Services Management
Overview
Fundamentals of Soft Services Management gives facility and property teams the tools to keep buildings safe, efficient and valuable over their whole life. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Soft Services Management.
- Describe building systems and maintenance.
- Carry out routine tasks related to health, safety and compliance safely and correctly.
- Recognise early warning signs in contracts, SLAs and KPIs and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Facility and property managers
- Building engineers and supervisors
- Real estate and asset managers
- FM contract managers
Daily outline
- Day 1Introduction to Soft Services Management: concepts, terminology and standards
- Day 2Building systems and maintenance
- Day 3Health, safety and compliance
- Day 4Contracts, SLAs and KPIs
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 24–28 May 2027 | MADMadrid | $4,500 | Register |
| 9–13 August 2027 | WEB Online | $2,500 | Register |
| 14–18 November 2027 | DOHDoha | $4,500 | Register |
| 10–14 April 2028 | LONLondon | $4,500 | Register |
| 3–7 July 2028 | WEB Online | $2,500 | Register |
| 2–6 October 2028 | MADMadrid | $4,500 | Register |
| 8–12 January 2029 | WEB Online | $2,500 | Register |
| 23–27 April 2029 | LONLondon | $4,500 | Register |
| 22–26 October 2029 | MADMadrid | $4,500 | Register |
| 24–28 March 2030 | KBRAl Khobar | $4,500 | Register |
| 17–21 June 2030 | WEB Online | $2,500 | Register |
| 2–6 September 2030 | DXBDubai | $4,500 | Register |
The Soft Services Management series
Frequently asked questions
How much does Fundamentals of Soft Services Management cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Madrid, Doha, London, Al Khobar and Dubai, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.