Fundamentals of FM Help Desk Operations
Overview
Fundamentals of FM Help Desk Operations gives facility and property teams the tools to keep buildings safe, efficient and valuable over their whole life. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of FM Help Desk Operations.
- Describe energy and sustainability in buildings.
- Carry out routine tasks related to space, occupancy and tenants safely and correctly.
- Recognise early warning signs in budgets, life-cycle cost and value and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Facility and property managers
- Building engineers and supervisors
- Real estate and asset managers
- FM contract managers
Daily outline
- Day 1Introduction to FM Help Desk Operations: concepts, terminology and standards
- Day 2Energy and sustainability in buildings
- Day 3Space, occupancy and tenants
- Day 4Budgets, life-cycle cost and value
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 17–21 May 2027 | LONLondon | $4,500 | Register |
| 2–6 August 2027 | WEB Online | $2,500 | Register |
| 15–19 November 2027 | MADMadrid | $4,500 | Register |
| 3–7 January 2028 | WEB Online | $2,500 | Register |
| 17–21 April 2028 | DXBDubai | $4,500 | Register |
| 1–5 October 2028 | KBRAl Khobar | $4,500 | Register |
| 25 February – 1 March 2029 | DOHDoha | $4,500 | Register |
| 28 May – 1 June 2029 | WEB Online | $2,500 | Register |
| 26–30 August 2029 | CAICairo | $4,500 | Register |
| 7–11 January 2030 | WEB Online | $2,500 | Register |
| 1–5 April 2030 | LONLondon | $4,500 | Register |
| 14–18 October 2030 | MADMadrid | $4,500 | Register |
The FM Help Desk Operations series
Frequently asked questions
How much does Fundamentals of FM Help Desk Operations cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Madrid, Dubai, Al Khobar, Doha and Cairo, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.