Advanced FM Help Desk Operations
Overview
Advanced FM Help Desk Operations gives facility and property teams the tools to keep buildings safe, efficient and valuable over their whole life. It is aimed at experienced practitioners who want to analyse complex cases, optimise performance and lead improvements.
What you will be able to do
- Analyse complex problems in FM Help Desk Operations using structured methods.
- Optimise results through technology, CAFM and smart buildings.
- Evaluate FM strategy and service delivery models and justify decisions with data and standards.
- Lead improvement projects on building systems and maintenance.
- Coach colleagues and turn good practice into written procedures.
Who should attend
- Experienced practitioners with three or more years in the field
- Facility and property managers
- Building engineers and supervisors
- Real estate and asset managers
- FM contract managers
Daily outline
- Day 1Advanced review and current challenges in FM Help Desk Operations
- Day 2Technology, CAFM and smart buildings
- Day 3FM strategy and service delivery models
- Day 4Building systems and maintenance
- Day 5Complex case studies, workshop and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 17–21 January 2027 | DOHDoha | $4,500 | Register |
| 26–30 April 2027 | WEB Online | $2,500 | Register |
| 18–22 July 2027 | RUHRiyadh | $4,500 | Register |
| 14–18 February 2028 | LONLondon | $4,500 | Register |
| 22–26 May 2028 | WEB Online | $2,500 | Register |
| 7–11 August 2028 | DXBDubai | $4,500 | Register |
| 15–19 January 2029 | LONLondon | $4,500 | Register |
| 23–27 July 2029 | MADMadrid | $4,500 | Register |
| 15–19 October 2029 | WEB Online | $2,500 | Register |
| 25 February – 1 March 2030 | WEB Online | $2,500 | Register |
| 13–17 May 2030 | DXBDubai | $4,500 | Register |
| 17–21 November 2030 | MCTMuscat | $4,500 | Register |
The FM Help Desk Operations series
Frequently asked questions
How much does Advanced FM Help Desk Operations cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Doha, Riyadh, London, Dubai, Madrid and Muscat, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.