FM Help Desk Operations: Comprehensive Professional Program
Overview
FM Help Desk Operations: Comprehensive Professional Program gives facility and property teams the tools to keep buildings safe, efficient and valuable over their whole life. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master FM Help Desk Operations from fundamentals to advanced practice.
- Apply energy and sustainability in buildings, space, occupancy and tenants and budgets, life-cycle cost and value in integrated case studies.
- Design an improvement program covering FM strategy and service delivery models and building systems and maintenance.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Facility and property managers
- Building engineers and supervisors
- Real estate and asset managers
- FM contract managers
Daily outline
- Day 1Introduction to FM Help Desk Operations: concepts, terminology and standards
- Day 2Energy and sustainability in buildings
- Day 3Space, occupancy and tenants
- Day 4Budgets, life-cycle cost and value
- Day 5Technology, CAFM and smart buildings
- Day 6FM strategy and service delivery models
- Day 7Building systems and maintenance
- Day 8Health, safety and compliance
- Day 9Contracts, SLAs and KPIs
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 3–14 January 2027 | DOHDoha | $8,500 | Register |
| 19–23 April 2027 | WEB Online | $4,500 | Register |
| 11–22 July 2027 | RUHRiyadh | $8,500 | Register |
| 2–13 January 2028 | JEDJeddah | $8,500 | Register |
| 9–20 July 2028 | CAICairo | $8,500 | Register |
| 9–13 October 2028 | WEB Online | $4,500 | Register |
| 24 June – 5 July 2029 | KBRAl Khobar | $8,500 | Register |
| 10–14 September 2029 | WEB Online | $4,500 | Register |
| 3–14 December 2029 | DXBDubai | $8,500 | Register |
| 11–22 February 2030 | LONLondon | $8,500 | Register |
| 20–24 May 2030 | WEB Online | $4,500 | Register |
| 11–22 August 2030 | RUHRiyadh | $8,500 | Register |
The FM Help Desk Operations series
Frequently asked questions
How much does FM Help Desk Operations: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in Doha, Riyadh, Jeddah, Cairo, Al Khobar, Dubai and London, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.