Advanced IT Service Management (ITIL)
Overview
Advanced IT Service Management (ITIL) builds the skills IT teams need to run reliable systems, protect information and support the business with confidence. It is aimed at experienced practitioners who want to analyse complex cases, optimise performance and lead improvements.
What you will be able to do
- Analyse complex problems in IT Service Management (ITIL) using structured methods.
- Optimise results through threats, vulnerabilities and controls.
- Evaluate operations, monitoring and incident handling and justify decisions with data and standards.
- Lead improvement projects on cloud and hybrid environments.
- Coach colleagues and turn good practice into written procedures.
Who should attend
- Experienced practitioners with three or more years in the field
- IT managers and engineers
- Security analysts and architects
- Network and systems administrators
- Risk, audit and compliance staff
Daily outline
- Day 1Advanced review and current challenges in IT Service Management (ITIL)
- Day 2Threats, vulnerabilities and controls
- Day 3Operations, monitoring and incident handling
- Day 4Cloud and hybrid environments
- Day 5Complex case studies, workshop and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 1–5 March 2027 | WEB Online | $2,500 | Register |
| 13–17 June 2027 | KBRAl Khobar | $4,500 | Register |
| 20–24 December 2027 | DXBDubai | $4,500 | Register |
| 2–6 January 2028 | DOHDoha | $4,500 | Register |
| 17–21 April 2028 | WEB Online | $2,500 | Register |
| 2–6 July 2028 | JEDJeddah | $4,500 | Register |
| 4–8 March 2029 | RUHRiyadh | $4,500 | Register |
| 25–29 June 2029 | WEB Online | $2,500 | Register |
| 16–20 September 2029 | KBRAl Khobar | $4,500 | Register |
| 1–5 April 2030 | DXBDubai | $4,500 | Register |
| 8–12 July 2030 | WEB Online | $2,500 | Register |
| 13–17 October 2030 | RUHRiyadh | $4,500 | Register |
The IT Service Management (ITIL) series
Frequently asked questions
How much does Advanced IT Service Management (ITIL) cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Al Khobar, Dubai, Doha, Jeddah and Riyadh, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.