IT Service Management (ITIL): Comprehensive Professional Program
Overview
IT Service Management (ITIL): Comprehensive Professional Program builds the skills IT teams need to run reliable systems, protect information and support the business with confidence. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master IT Service Management (ITIL) from fundamentals to advanced practice.
- Apply metrics and reporting to management, frameworks and standards (NIST, ISO 27001, ITIL) and architecture and infrastructure in integrated case studies.
- Design an improvement program covering operations, monitoring and incident handling and cloud and hybrid environments.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- IT managers and engineers
- Security analysts and architects
- Network and systems administrators
- Risk, audit and compliance staff
Daily outline
- Day 1Introduction to IT Service Management (ITIL): concepts, terminology and standards
- Day 2Metrics and reporting to management
- Day 3Frameworks and standards (NIST, ISO 27001, ITIL)
- Day 4Architecture and infrastructure
- Day 5Threats, vulnerabilities and controls
- Day 6Operations, monitoring and incident handling
- Day 7Cloud and hybrid environments
- Day 8Governance, risk and compliance
- Day 9Automation and tooling
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 22 February – 5 March 2027 | MADMadrid | $8,500 | Register |
| 24–28 May 2027 | WEB Online | $4,500 | Register |
| 15–26 August 2027 | CAICairo | $8,500 | Register |
| 5–16 March 2028 | MCTMuscat | $8,500 | Register |
| 3–14 September 2028 | DOHDoha | $8,500 | Register |
| 18–22 December 2028 | WEB Online | $4,500 | Register |
| 8–19 January 2029 | LONLondon | $8,500 | Register |
| 9–13 April 2029 | WEB Online | $4,500 | Register |
| 1–12 July 2029 | MCTMuscat | $8,500 | Register |
| 21–25 January 2030 | WEB Online | $4,500 | Register |
| 1–12 April 2030 | LONLondon | $8,500 | Register |
| 6–17 October 2030 | MCTMuscat | $8,500 | Register |
The IT Service Management (ITIL) series
Frequently asked questions
How much does IT Service Management (ITIL): Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in Madrid, Cairo, Muscat, Doha and London, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.