Fundamentals of IT Service Management (ITIL)
Overview
Fundamentals of IT Service Management (ITIL) builds the skills IT teams need to run reliable systems, protect information and support the business with confidence. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of IT Service Management (ITIL).
- Describe metrics and reporting to management.
- Carry out routine tasks related to frameworks and standards (NIST, ISO 27001, ITIL) safely and correctly.
- Recognise early warning signs in architecture and infrastructure and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- IT managers and engineers
- Security analysts and architects
- Network and systems administrators
- Risk, audit and compliance staff
Daily outline
- Day 1Introduction to IT Service Management (ITIL): concepts, terminology and standards
- Day 2Metrics and reporting to management
- Day 3Frameworks and standards (NIST, ISO 27001, ITIL)
- Day 4Architecture and infrastructure
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 15–19 February 2027 | LONLondon | $4,500 | Register |
| 22–26 August 2027 | RUHRiyadh | $4,500 | Register |
| 8–12 November 2027 | WEB Online | $2,500 | Register |
| 26–30 March 2028 | MCTMuscat | $4,500 | Register |
| 26–30 June 2028 | WEB Online | $2,500 | Register |
| 10–14 September 2028 | JEDJeddah | $4,500 | Register |
| 4–8 March 2029 | JEDJeddah | $4,500 | Register |
| 4–8 June 2029 | WEB Online | $2,500 | Register |
| 16–20 September 2029 | MCTMuscat | $4,500 | Register |
| 26–30 May 2030 | JEDJeddah | $4,500 | Register |
| 12–16 August 2030 | WEB Online | $2,500 | Register |
| 10–14 November 2030 | RUHRiyadh | $4,500 | Register |
The IT Service Management (ITIL) series
Frequently asked questions
How much does Fundamentals of IT Service Management (ITIL) cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Riyadh, Muscat and Jeddah, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.