Advanced Telephone Skills
Overview
Advanced Telephone Skills helps administrative professionals organise work, communicate clearly and support managers with accuracy and discretion. It is aimed at experienced practitioners who want to analyse complex cases, optimise performance and lead improvements.
What you will be able to do
- Analyse complex problems in Telephone Skills using structured methods.
- Optimise results through digital office tools.
- Evaluate handling visitors, calls and requests and justify decisions with data and standards.
- Lead improvement projects on confidentiality and working with executives.
- Coach colleagues and turn good practice into written procedures.
Who should attend
- Experienced practitioners with three or more years in the field
- Executive secretaries and assistants
- Office managers and coordinators
- Administrative officers
- Front office staff
Daily outline
- Day 1Advanced review and current challenges in Telephone Skills
- Day 2Digital office tools
- Day 3Handling visitors, calls and requests
- Day 4Confidentiality and working with executives
- Day 5Complex case studies, workshop and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 1–5 February 2027 | WEB Online | $2,500 | Register |
| 23–27 May 2027 | DOHDoha | $4,500 | Register |
| 28 November – 2 December 2027 | JEDJeddah | $4,500 | Register |
| 28 May – 1 June 2028 | JEDJeddah | $4,500 | Register |
| 28 August – 1 September 2028 | WEB Online | $2,500 | Register |
| 13–17 November 2028 | MADMadrid | $4,500 | Register |
| 8–12 January 2029 | DXBDubai | $4,500 | Register |
| 22–26 July 2029 | DOHDoha | $4,500 | Register |
| 8–12 October 2029 | WEB Online | $2,500 | Register |
| 15–19 April 2030 | MADMadrid | $4,500 | Register |
| 22–26 July 2030 | WEB Online | $2,500 | Register |
| 6–10 October 2030 | DOHDoha | $4,500 | Register |
The Telephone Skills series
Frequently asked questions
How much does Advanced Telephone Skills cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Doha, Jeddah, Madrid and Dubai, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.