Telephone Skills: Comprehensive Professional Program
Overview
Telephone Skills: Comprehensive Professional Program helps administrative professionals organise work, communicate clearly and support managers with accuracy and discretion. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master Telephone Skills from fundamentals to advanced practice.
- Apply written communication and reports, meetings, minutes and follow-up and records, filing and document control in integrated case studies.
- Design an improvement program covering handling visitors, calls and requests and confidentiality and working with executives.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Executive secretaries and assistants
- Office managers and coordinators
- Administrative officers
- Front office staff
Daily outline
- Day 1Introduction to Telephone Skills: concepts, terminology and standards
- Day 2Written communication and reports
- Day 3Meetings, minutes and follow-up
- Day 4Records, filing and document control
- Day 5Digital office tools
- Day 6Handling visitors, calls and requests
- Day 7Confidentiality and working with executives
- Day 8Role, priorities and professional conduct
- Day 9Planning, time and task management
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 8–12 February 2027 | WEB Online | $4,500 | Register |
| 3–14 May 2027 | LONLondon | $8,500 | Register |
| 1–12 November 2027 | MADMadrid | $8,500 | Register |
| 21 February – 3 March 2028 | LONLondon | $8,500 | Register |
| 13–24 August 2028 | MCTMuscat | $8,500 | Register |
| 6–10 November 2028 | WEB Online | $4,500 | Register |
| 10–21 June 2029 | RUHRiyadh | $8,500 | Register |
| 17–21 September 2029 | WEB Online | $4,500 | Register |
| 2–13 December 2029 | CAICairo | $8,500 | Register |
| 11–15 February 2030 | WEB Online | $4,500 | Register |
| 19–30 May 2030 | KBRAl Khobar | $8,500 | Register |
| 18–29 November 2030 | MADMadrid | $8,500 | Register |
The Telephone Skills series
Frequently asked questions
How much does Telephone Skills: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Madrid, Muscat, Riyadh, Cairo and Al Khobar, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.