Fundamentals of Telephone Skills
Overview
Fundamentals of Telephone Skills helps administrative professionals organise work, communicate clearly and support managers with accuracy and discretion. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Telephone Skills.
- Describe written communication and reports.
- Carry out routine tasks related to meetings, minutes and follow-up safely and correctly.
- Recognise early warning signs in records, filing and document control and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Executive secretaries and assistants
- Office managers and coordinators
- Administrative officers
- Front office staff
Daily outline
- Day 1Introduction to Telephone Skills: concepts, terminology and standards
- Day 2Written communication and reports
- Day 3Meetings, minutes and follow-up
- Day 4Records, filing and document control
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 10–14 May 2027 | LONLondon | $4,500 | Register |
| 2–6 August 2027 | WEB Online | $2,500 | Register |
| 22–26 November 2027 | MADMadrid | $4,500 | Register |
| 5–9 March 2028 | DOHDoha | $4,500 | Register |
| 18–22 September 2028 | LONLondon | $4,500 | Register |
| 18–22 December 2028 | WEB Online | $2,500 | Register |
| 6–10 May 2029 | MCTMuscat | $4,500 | Register |
| 6–10 August 2029 | WEB Online | $2,500 | Register |
| 4–8 November 2029 | RUHRiyadh | $4,500 | Register |
| 3–7 March 2030 | MCTMuscat | $4,500 | Register |
| 10–14 June 2030 | WEB Online | $2,500 | Register |
| 23–27 September 2030 | LONLondon | $4,500 | Register |
The Telephone Skills series
Frequently asked questions
How much does Fundamentals of Telephone Skills cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Madrid, Doha, Muscat and Riyadh, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.