Fundamentals of Customer Handling for Admin Staff
Overview
Fundamentals of Customer Handling for Admin Staff helps administrative professionals organise work, communicate clearly and support managers with accuracy and discretion. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Customer Handling for Admin Staff.
- Describe digital office tools.
- Carry out routine tasks related to handling visitors, calls and requests safely and correctly.
- Recognise early warning signs in confidentiality and working with executives and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Executive secretaries and assistants
- Office managers and coordinators
- Administrative officers
- Front office staff
Daily outline
- Day 1Introduction to Customer Handling for Admin Staff: concepts, terminology and standards
- Day 2Digital office tools
- Day 3Handling visitors, calls and requests
- Day 4Confidentiality and working with executives
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 22–26 February 2027 | WEB Online | $2,500 | Register |
| 24–28 May 2027 | LONLondon | $4,500 | Register |
| 8–12 November 2027 | DXBDubai | $4,500 | Register |
| 23–27 April 2028 | KBRAl Khobar | $4,500 | Register |
| 24–28 July 2028 | WEB Online | $2,500 | Register |
| 22–26 October 2028 | CAICairo | $4,500 | Register |
| 17–21 June 2029 | KBRAl Khobar | $4,500 | Register |
| 10–14 September 2029 | WEB Online | $2,500 | Register |
| 2–6 December 2029 | JEDJeddah | $4,500 | Register |
| 18–22 March 2030 | WEB Online | $2,500 | Register |
| 23–27 June 2030 | MCTMuscat | $4,500 | Register |
| 8–12 December 2030 | KBRAl Khobar | $4,500 | Register |
The Customer Handling for Admin Staff series
Frequently asked questions
How much does Fundamentals of Customer Handling for Admin Staff cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Dubai, Al Khobar, Cairo, Jeddah and Muscat, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.