Advanced Customer Handling for Admin Staff
Overview
Advanced Customer Handling for Admin Staff helps administrative professionals organise work, communicate clearly and support managers with accuracy and discretion. It is aimed at experienced practitioners who want to analyse complex cases, optimise performance and lead improvements.
What you will be able to do
- Analyse complex problems in Customer Handling for Admin Staff using structured methods.
- Optimise results through role, priorities and professional conduct.
- Evaluate planning, time and task management and justify decisions with data and standards.
- Lead improvement projects on written communication and reports.
- Coach colleagues and turn good practice into written procedures.
Who should attend
- Experienced practitioners with three or more years in the field
- Executive secretaries and assistants
- Office managers and coordinators
- Administrative officers
- Front office staff
Daily outline
- Day 1Advanced review and current challenges in Customer Handling for Admin Staff
- Day 2Role, priorities and professional conduct
- Day 3Planning, time and task management
- Day 4Written communication and reports
- Day 5Complex case studies, workshop and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 18–22 January 2027 | WEB Online | $2,500 | Register |
| 11–15 April 2027 | CAICairo | $4,500 | Register |
| 18–22 October 2027 | DXBDubai | $4,500 | Register |
| 13–17 March 2028 | WEB Online | $2,500 | Register |
| 18–22 June 2028 | MCTMuscat | $4,500 | Register |
| 17–21 December 2028 | RUHRiyadh | $4,500 | Register |
| 7–11 January 2029 | KBRAl Khobar | $4,500 | Register |
| 16–20 April 2029 | WEB Online | $2,500 | Register |
| 15–19 July 2029 | MCTMuscat | $4,500 | Register |
| 10–14 February 2030 | RUHRiyadh | $4,500 | Register |
| 20–24 May 2030 | WEB Online | $2,500 | Register |
| 18–22 August 2030 | KBRAl Khobar | $4,500 | Register |
The Customer Handling for Admin Staff series
Frequently asked questions
How much does Advanced Customer Handling for Admin Staff cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Cairo, Dubai, Muscat, Riyadh and Al Khobar, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.