Customer Handling for Admin Staff: Comprehensive Professional Program
Overview
Customer Handling for Admin Staff: Comprehensive Professional Program helps administrative professionals organise work, communicate clearly and support managers with accuracy and discretion. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master Customer Handling for Admin Staff from fundamentals to advanced practice.
- Apply digital office tools, handling visitors, calls and requests and confidentiality and working with executives in integrated case studies.
- Design an improvement program covering planning, time and task management and written communication and reports.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Executive secretaries and assistants
- Office managers and coordinators
- Administrative officers
- Front office staff
Daily outline
- Day 1Introduction to Customer Handling for Admin Staff: concepts, terminology and standards
- Day 2Digital office tools
- Day 3Handling visitors, calls and requests
- Day 4Confidentiality and working with executives
- Day 5Role, priorities and professional conduct
- Day 6Planning, time and task management
- Day 7Written communication and reports
- Day 8Meetings, minutes and follow-up
- Day 9Records, filing and document control
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 22 March – 2 April 2027 | LONLondon | $8,500 | Register |
| 21–25 June 2027 | WEB Online | $4,500 | Register |
| 5–16 September 2027 | DOHDoha | $8,500 | Register |
| 26 March – 6 April 2028 | RUHRiyadh | $8,500 | Register |
| 10–21 September 2028 | KBRAl Khobar | $8,500 | Register |
| 25–29 December 2028 | WEB Online | $4,500 | Register |
| 15–26 January 2029 | LONLondon | $8,500 | Register |
| 16–20 April 2029 | WEB Online | $4,500 | Register |
| 8–19 July 2029 | DOHDoha | $8,500 | Register |
| 28 January – 1 February 2030 | WEB Online | $4,500 | Register |
| 21 April – 2 May 2030 | RUHRiyadh | $8,500 | Register |
| 28 October – 8 November 2030 | MADMadrid | $8,500 | Register |
The Customer Handling for Admin Staff series
Frequently asked questions
How much does Customer Handling for Admin Staff: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Doha, Riyadh, Al Khobar and Madrid, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.