Fundamentals of Front Desk & Reception
Overview
Fundamentals of Front Desk & Reception helps administrative professionals organise work, communicate clearly and support managers with accuracy and discretion. It is designed for participants who are new to the subject or want a solid, structured foundation.
What you will be able to do
- Explain the key concepts, terminology and standards of Front Desk & Reception.
- Describe handling visitors, calls and requests.
- Carry out routine tasks related to confidentiality and working with executives safely and correctly.
- Recognise early warning signs in role, priorities and professional conduct and escalate them.
- Use checklists and simple tools to support daily work.
Who should attend
- Staff new to the subject or moving into the role
- Executive secretaries and assistants
- Office managers and coordinators
- Administrative officers
- Front office staff
Daily outline
- Day 1Introduction to Front Desk & Reception: concepts, terminology and standards
- Day 2Handling visitors, calls and requests
- Day 3Confidentiality and working with executives
- Day 4Role, priorities and professional conduct
- Day 5Practical exercises, review and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 4–8 January 2027 | WEB Online | $2,500 | Register |
| 19–23 April 2027 | LONLondon | $4,500 | Register |
| 25–29 October 2027 | MADMadrid | $4,500 | Register |
| 4–8 June 2028 | KBRAl Khobar | $4,500 | Register |
| 11–15 September 2028 | WEB Online | $2,500 | Register |
| 18–22 December 2028 | DXBDubai | $4,500 | Register |
| 4–8 June 2029 | MADMadrid | $4,500 | Register |
| 24–28 September 2029 | WEB Online | $2,500 | Register |
| 10–14 December 2029 | LONLondon | $4,500 | Register |
| 9–13 June 2030 | KBRAl Khobar | $4,500 | Register |
| 16–20 September 2030 | WEB Online | $2,500 | Register |
| 8–12 December 2030 | CAICairo | $4,500 | Register |
The Front Desk & Reception series
Frequently asked questions
How much does Fundamentals of Front Desk & Reception cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Madrid, Al Khobar, Dubai and Cairo, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.