Advanced Utility Customer Service
Overview
Advanced Utility Customer Service prepares utility and power plant staff to run assets safely, reliably and efficiently while meeting regulatory and customer expectations. It is aimed at experienced practitioners who want to analyse complex cases, optimise performance and lead improvements.
What you will be able to do
- Analyse complex problems in Utility Customer Service using structured methods.
- Optimise results through efficiency, losses and heat rate.
- Evaluate environmental and regulatory compliance and justify decisions with data and standards.
- Lead improvement projects on asset performance and KPIs.
- Coach colleagues and turn good practice into written procedures.
Who should attend
- Experienced practitioners with three or more years in the field
- Power plant engineers and operators
- Utility network engineers
- Water and desalination plant staff
- Utility managers and planners
Daily outline
- Day 1Advanced review and current challenges in Utility Customer Service
- Day 2Efficiency, losses and heat rate
- Day 3Environmental and regulatory compliance
- Day 4Asset performance and KPIs
- Day 5Complex case studies, workshop and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 15–19 February 2027 | LONLondon | $4,500 | Register |
| 17–21 May 2027 | WEB Online | $2,500 | Register |
| 15–19 August 2027 | RUHRiyadh | $4,500 | Register |
| 19–23 March 2028 | RUHRiyadh | $4,500 | Register |
| 10–14 September 2028 | KBRAl Khobar | $4,500 | Register |
| 11–15 December 2028 | WEB Online | $2,500 | Register |
| 19–23 February 2029 | WEB Online | $2,500 | Register |
| 21–25 May 2029 | LONLondon | $4,500 | Register |
| 4–8 November 2029 | RUHRiyadh | $4,500 | Register |
| 26–30 May 2030 | KBRAl Khobar | $4,500 | Register |
| 5–9 August 2030 | WEB Online | $2,500 | Register |
| 25–29 November 2030 | LONLondon | $4,500 | Register |
The Utility Customer Service series
Frequently asked questions
How much does Advanced Utility Customer Service cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Riyadh and Al Khobar, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.