Utility Customer Service: Comprehensive Professional Program
Overview
Utility Customer Service: Comprehensive Professional Program prepares utility and power plant staff to run assets safely, reliably and efficiently while meeting regulatory and customer expectations. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master Utility Customer Service from fundamentals to advanced practice.
- Apply start-up, shutdown and dispatch, protection, control and SCADA and maintenance and outage planning in integrated case studies.
- Design an improvement program covering environmental and regulatory compliance and asset performance and KPIs.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Power plant engineers and operators
- Utility network engineers
- Water and desalination plant staff
- Utility managers and planners
Daily outline
- Day 1Introduction to Utility Customer Service: concepts, terminology and standards
- Day 2Start-up, shutdown and dispatch
- Day 3Protection, control and SCADA
- Day 4Maintenance and outage planning
- Day 5Efficiency, losses and heat rate
- Day 6Environmental and regulatory compliance
- Day 7Asset performance and KPIs
- Day 8Plant and network configuration
- Day 9Operating principles and performance
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 20 June – 1 July 2027 | KBRAl Khobar | $8,500 | Register |
| 20–24 September 2027 | WEB Online | $4,500 | Register |
| 19–30 December 2027 | RUHRiyadh | $8,500 | Register |
| 24–28 January 2028 | WEB Online | $4,500 | Register |
| 16–27 April 2028 | MCTMuscat | $8,500 | Register |
| 1–12 October 2028 | RUHRiyadh | $8,500 | Register |
| 27 May – 7 June 2029 | KBRAl Khobar | $8,500 | Register |
| 20–24 August 2029 | WEB Online | $4,500 | Register |
| 5–16 November 2029 | LONLondon | $8,500 | Register |
| 28 January – 8 February 2030 | LONLondon | $8,500 | Register |
| 1–5 April 2030 | WEB Online | $4,500 | Register |
| 8–19 July 2030 | DXBDubai | $8,500 | Register |
The Utility Customer Service series
Frequently asked questions
How much does Utility Customer Service: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in Al Khobar, Riyadh, Muscat, London and Dubai, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.