Service Design for Government: Comprehensive Professional Program
Overview
Service Design for Government: Comprehensive Professional Program helps public servants design better policies and services, manage resources responsibly and deliver measurable results for citizens. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master Service Design for Government from fundamentals to advanced practice.
- Apply digital government and data, risk, governance and accountability and partnerships and stakeholder engagement in integrated case studies.
- Design an improvement program covering policy design and analysis and service design and customer happiness.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Government leaders and managers
- Policy and strategy staff
- Service delivery and customer teams
- Municipal and regulatory staff
Daily outline
- Day 1Introduction to Service Design for Government: concepts, terminology and standards
- Day 2Digital government and data
- Day 3Risk, governance and accountability
- Day 4Partnerships and stakeholder engagement
- Day 5Government frameworks and national visions
- Day 6Policy design and analysis
- Day 7Service design and customer happiness
- Day 8Performance measurement and excellence models
- Day 9Public finance and procurement
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 3–14 January 2027 | RUHRiyadh | $8,500 | Register |
| 19–23 April 2027 | WEB Online | $4,500 | Register |
| 11–22 July 2027 | CAICairo | $8,500 | Register |
| 1–12 May 2028 | LONLondon | $8,500 | Register |
| 28 August – 1 September 2028 | WEB Online | $4,500 | Register |
| 19–30 November 2028 | RUHRiyadh | $8,500 | Register |
| 8–12 January 2029 | WEB Online | $4,500 | Register |
| 2–13 April 2029 | DXBDubai | $8,500 | Register |
| 7–18 October 2029 | JEDJeddah | $8,500 | Register |
| 18–29 March 2030 | DXBDubai | $8,500 | Register |
| 3–7 June 2030 | WEB Online | $4,500 | Register |
| 22 September – 3 October 2030 | JEDJeddah | $8,500 | Register |
The Service Design for Government series
Frequently asked questions
How much does Service Design for Government: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in Riyadh, Cairo, London, Dubai and Jeddah, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.