Advanced Service Design for Government
Overview
Advanced Service Design for Government helps public servants design better policies and services, manage resources responsibly and deliver measurable results for citizens. It is aimed at experienced practitioners who want to analyse complex cases, optimise performance and lead improvements.
What you will be able to do
- Analyse complex problems in Service Design for Government using structured methods.
- Optimise results through government frameworks and national visions.
- Evaluate policy design and analysis and justify decisions with data and standards.
- Lead improvement projects on service design and customer happiness.
- Coach colleagues and turn good practice into written procedures.
Who should attend
- Experienced practitioners with three or more years in the field
- Government leaders and managers
- Policy and strategy staff
- Service delivery and customer teams
- Municipal and regulatory staff
Daily outline
- Day 1Advanced review and current challenges in Service Design for Government
- Day 2Government frameworks and national visions
- Day 3Policy design and analysis
- Day 4Service design and customer happiness
- Day 5Complex case studies, workshop and assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 4–8 January 2027 | WEB Online | $2,500 | Register |
| 18–22 April 2027 | DOHDoha | $4,500 | Register |
| 3–7 October 2027 | RUHRiyadh | $4,500 | Register |
| 28 February – 3 March 2028 | LONLondon | $4,500 | Register |
| 27–31 August 2028 | KBRAl Khobar | $4,500 | Register |
| 20–24 November 2028 | WEB Online | $2,500 | Register |
| 12–16 February 2029 | LONLondon | $4,500 | Register |
| 12–16 August 2029 | CAICairo | $4,500 | Register |
| 26–30 November 2029 | WEB Online | $2,500 | Register |
| 24–28 March 2030 | RUHRiyadh | $4,500 | Register |
| 3–7 June 2030 | WEB Online | $2,500 | Register |
| 8–12 September 2030 | CAICairo | $4,500 | Register |
The Service Design for Government series
Frequently asked questions
How much does Advanced Service Design for Government cost?
The fee is US$2,500 per participant online or US$4,500 in the classroom for 5 days.
Where and when is the course held?
Sessions run from 2027 to 2030 in Doha, Riyadh, London, Al Khobar and Cairo, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.