E-Commerce Management: Comprehensive Professional Program
Overview
E-Commerce Management: Comprehensive Professional Program helps commercial teams understand customers, win and keep business, and measure what their marketing and service efforts deliver. Over ten days it covers the full scope of the subject, from fundamentals to advanced practice, and ends with a workplace-based capstone project.
What you will be able to do
- Master E-Commerce Management from fundamentals to advanced practice.
- Apply sales process and pipeline, service standards and customer journeys and handling objections and complaints in integrated case studies.
- Design an improvement program covering measuring results and ROI and customer insight and segmentation.
- Assess risk, cost and performance with recognised indicators.
- Complete a capstone project based on your own workplace.
- Present recommendations to management with confidence.
Who should attend
- Specialists and supervisors preparing to lead the function
- Sales and marketing professionals
- Customer service and call centre staff
- Business development managers
- Communication and PR teams
Daily outline
- Day 1Introduction to E-Commerce Management: concepts, terminology and standards
- Day 2Sales process and pipeline
- Day 3Service standards and customer journeys
- Day 4Handling objections and complaints
- Day 5Digital tools and CRM
- Day 6Measuring results and ROI
- Day 7Customer insight and segmentation
- Day 8Value proposition and positioning
- Day 9Channels, campaigns and content
- Day 10Capstone project presentations and final assessment
Sessions 2027–2030
| Dates | City | Fee | Register |
|---|---|---|---|
| 4–15 January 2027 | LONLondon | $8,500 | Register |
| 25 July – 5 August 2027 | DOHDoha | $8,500 | Register |
| 11–15 October 2027 | WEB Online | $4,500 | Register |
| 26 March – 6 April 2028 | MCTMuscat | $8,500 | Register |
| 26–30 June 2028 | WEB Online | $4,500 | Register |
| 3–14 September 2028 | CAICairo | $8,500 | Register |
| 15–26 January 2029 | LONLondon | $8,500 | Register |
| 16–20 April 2029 | WEB Online | $4,500 | Register |
| 16–27 July 2029 | MADMadrid | $8,500 | Register |
| 21 January – 1 February 2030 | MADMadrid | $8,500 | Register |
| 8–19 July 2030 | LONLondon | $8,500 | Register |
| 7–11 October 2030 | WEB Online | $4,500 | Register |
The E-Commerce Management series
Frequently asked questions
How much does E-Commerce Management: Comprehensive Professional Program cost?
For the 10-day program the fee is US$4,500 per participant online or US$8,500 in the classroom.
Where and when is the course held?
Sessions run from 2027 to 2030 in London, Doha, Muscat, Cairo and Madrid, and live online. See the session table above for exact dates.
What certificate will I receive?
Participants who complete the course receive an SGT certificate of completion showing the training hours.
In which language is the course delivered?
Sessions are delivered in English or Arabic. Tell us your preferred language when you register.
Can SGT deliver this course in-house?
Yes. For groups we deliver the course at your premises in any city, with content adapted to your equipment and procedures.
How do I register?
Send the course name, city and dates on WhatsApp to +20 106 597 6553. We reply with booking confirmation and registration steps.